Mier Products, Inc. provides free telephone and email technical support for all of our Drive Alert driveway security system and driveway detector products. Call us at 1-800-473-0213 between the hours of 8:00 am and 5:00 pm EST, send an email to info@mierproducts.com, or download our Cut-Sheets, Instruction Manuals, or FAQs from this website.
Limited Warranty for Drive-Alert Models and Accessories Manufactured by Mier Products, Inc.
Mier Products, Inc.’s Limited Warranty Program for Drive-Alert models and accessories protects the original owner for one year from the date of purchase against defects in original parts or workmanship. Mier Products, Inc. agrees to repair or replace parts (Mier’s option) that are deemed defective by our Quality Control Team, without charge for parts or labor, if the defective unit is returned prepaid to Mier Products, Inc., Kokomo, IN, 46901, within the one-year period.
Close inspection at the time of receipt by the customer will quickly determine product quality. Thus, Mier
Products, Inc. recommends inspection of Drive-Alert models and accessories immediately upon receipt and contacting Mier Products, Inc. if quality issues arise.
Mier Products, Inc. does not assume responsibility for claims or damages caused by improper installation or use of these products, accessories, and/or products connected to them. Mier Products, Inc. does not assume
responsibility for damages to these products or their accessories due to shipping damage or damage
occurring while in a customer’s warehouse and/or possession. Mier Products, Inc. does not assume
responsibility for damage due to accident, faulty wiring, overload of Drive-Alert or Drive-Alert accessory output, or components attached to the Drive-Alert parts. Drive-Alert accessories and parts built by other OEMs
(including but not limited to chimes, lamp modules, light switches, bells, splice kits) are covered under their respective OEM warranties. Drive-Alert models and accessories must be shipped, handled, stored, and installed with strict adherence to OEM installation instructions.
This warranty constitutes the entire warranty with respect to Mier’s Drive-Alert Models and Accessories and IS IN LIEU OF ALL OTHERS, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR
MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT IS MIER PRODUCTS, INC., OR IT’S OEM PARTNERS, RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER.
Any warranty OR sales questions should be directed to Mier Products at 800-473-0213, or via e-mail to
info@mierproducts.com
Repair work not covered by this Warranty is available for a nominal charge.
Most Recent Drive-Alert Testimonials:
“It has certainly been worth the investment and your customer service is great!”
Security Dealer - Arch Garland, Nolensville, TN
“We are long-time customers, having first purchased an electric driveway alert system through an electrician in our area approximately 13 years ago. When a landscaper sliced through the electric cable, we replaced the electric system with a wireless system. Recently, we returned the product for repair. Turnaround time was a most pleasant surprise--a little over a week, and this was over the Memorial Day weekend. Our system is now working properly and our whole family, including the dog, are very pleased to have it back. Your
company is unique in the quick, efficient service it offers, at a reasonable cost. I am amazed that I actually spoke to humans, and particularly amazed that I actually spoke with the person who repaired our unit (Keith) Of course, I am also so pleased with your product, which offers a great advantage to us at a reasonable cost, but I do believe service is the key to a happy customer and a successful company. We had the same
experience in 2006 when we upgraded to a wireless unit and I spoke with one of your engineers (I am sorry I don’t recall his name), who walked me through the differences in the units to help me determine which unit would work best for us. I even sent him digital photos since I was placing the unit on a hillside. Thank you, thank you, and please keep up the good work.”
Home Owner
“We installed a Model DA-500 Drive Alert over 20 years ago, and it is still working great. The thing I like about it is that there are never any false alarms, as there are with detectors that use infrared technology. When our unit was damaged by a lightning strike, the company repaired it promptly and for a reasonable charge (since it was out of warranty). They were also very helpful in trouble-shooting my wiring. We have just sold our house, and are now finding out how much we relied on our old Drive Alert. So, I will be getting another one, as soon as I can decide whether to go with a wired or a wireless model.”
Home Owner - Glen Buchanan, Perry, OK
“MANY THANKS!!!!!!!! YOU HAVE DEFINITELY GONE ABOVE AND BEYOND FOR THIS CUSTOMER!!!!!”
Security Distributor Employee - J.S., Earth City, MO
“Many thanks for the very quick turn around.” (Regarding Tech. Support and Service call)
Home Owner - John Hughes, Interlochen, MI
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